Frequently Asked Questions

Is the subscription cancellable at any time?

You can unsubscribe at any time by simply sending an email. You are only committed for the period you have paid for

Is there a customer service?

Our customer service is available in several languages (French, Italian, English, Spanish, Portuguese and German) by email, phone call, online chat, and also by WhatsApp message

If I encounter a problem with one of my reservations, what can I do?

Our customer service is available 24/7 to find a solution to your problem

Can I change my additional users?

Additional users are not interchangeable

Can I travel with my family and friends?

Yes, you can book up to 5 rooms on a single reservation

In case I am unable to cancel my trip, can I be refunded?

Each hotel policy is different, and all details are stated in the reservation details

How does the 150% guarantee work if I find a cheaper hotel elsewhere?

At the bottom of the Travel Advantage homepage, you will find the 150% guarantee form to fill out. It is very simple and will allow you to obtain your refund

Is there a limited number of reservations per year that I can make?

There is no limit to the number of reservations you can make. Our model is based on making you enjoy the most out of the world

Can I book in multiple countries?

Yes, we have over 1.5 million hotels available on the platform, across the world